jilico FAQ Quick Answers Player Guide

You must be at least 21 years old to register and play on jilico. This is in strict accordance with Philippine gaming regulations, which set the minimum gambling age at 21. jilico enforces this requirement through our KYC verification process. Any account found to belong to a person under 21 will be immediately closed and all funds returned. If you are under 21, please do not attempt to register.

To complete KYC verification on jilico, you will typically need to submit:

• Proof of Identity: A valid government-issued ID such as a Philippine passport, SSS ID, UMID, PhilHealth ID, driver's licence, or Voter's ID
• Proof of Address: A recent utility bill, bank statement, or government document showing your current address (dated within the last 3 months)
• Selfie with ID: A clear photo of yourself holding your ID

KYC verification is required before your first withdrawal and helps protect your account from unauthorised access.

On the jilico Login page, click the "Forgot Password?" link. Enter the email address associated with your jilico account and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email within a few minutes, check your spam or junk folder. If you're still having trouble, contact our 24/7 support team at [email protected].

No. jilico strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of jilico's Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with forfeiture of any bonuses. If you believe a duplicate account has been created in your name without your knowledge, please contact our support team immediately.

You can update certain account details — such as your mobile number, address, and communication preferences — through your jilico account settings. For changes to core identity information (name, date of birth), you will need to contact our support team and provide supporting documentation, as these fields are tied to your KYC verification. This process helps protect your account from fraudulent changes.

The minimum deposit on jilico varies by payment method, but generally starts at ₱100 for e-wallet deposits via GCash and PayMaya. Bank transfer minimums may be slightly higher depending on your bank's own transfer limits. Check the deposit page within your jilico account for the exact minimums applicable to your preferred payment method.

Most deposits on jilico are credited instantly or within a few minutes. GCash and PayMaya deposits are typically reflected in your jilico balance in real time. Bank transfers may take longer — usually within 15 minutes to a few hours during business hours, though some transfers can take up to one business day depending on your bank. If your deposit has not appeared after 24 hours, contact our support team with your transaction reference number.

jilico does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment providers are outside jilico's control and cannot be refunded.

A deposit may be declined for several reasons:

• Insufficient funds in your e-wallet or bank account
• Your account has not yet completed KYC verification
• You have reached a deposit limit set on your jilico account
• A temporary issue with your payment provider's system
• The payment method used does not match the name on your jilico account

If your deposit was declined and funds were deducted from your account, please contact our support team immediately with your transaction details and we will investigate promptly.

Withdrawal processing times on jilico depend on your chosen method:

• GCash / PayMaya: Usually within 1–24 hours after approval
• Bank Transfer: 1–3 business days depending on your bank
• Debit Card: 2–5 business days

jilico's internal review process typically takes up to 24 hours on business days. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day.

The minimum withdrawal amount on jilico is generally ₱200, though this may vary slightly by payment method. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional verification checks as part of our anti-money laundering compliance procedures. These checks are standard practice and are completed as quickly as possible.

Common reasons for a delayed withdrawal include:

• Your KYC verification is incomplete or documents are under review
• The withdrawal was submitted outside of business hours
• Additional security checks are required for large withdrawal amounts
• There is an active bonus with wagering requirements that have not yet been met
• A temporary issue with the payment provider's system

If your withdrawal has been pending for more than 3 business days, please contact jilico support with your withdrawal reference number for an update.

RTP (Return to Player) is a percentage that indicates how much of the total money wagered on a slot game is paid back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a large number of spins. RTP is calculated over millions of game rounds and does not guarantee individual session results. Each jilico slot game displays its RTP in the game information panel — we encourage all players to check this before playing.

Selected jilico games offer a demo or free-play mode that lets you try the game without wagering real money. This is a great way to get familiar with a game's mechanics, paylines, and bonus features before committing real funds. Note that winnings from demo play cannot be withdrawn — only real-money play generates withdrawable winnings. Check the individual game page to see if a demo mode is available.

Golf on jilico is a unique sports-themed gaming experience that combines the excitement of golf with engaging reward mechanics. Players can enjoy a fresh take on online gaming that goes beyond traditional slots and table games. The Golf game features intuitive gameplay, multiple betting options, and the chance to win exciting prizes. Visit the Golf page to learn more and start playing.

Golden Land is one of jilico's most popular specialty games — an immersive adventure-style experience with rich visuals, exciting reward mechanics, and multiple ways to win. It's a favourite among Filipino players looking for something different from standard slots or table games. Head over to the Golden Land page for a full breakdown of how to play and what prizes are on offer.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Each jilico bonus has its own specific wagering requirements, which are clearly stated in the bonus terms. Always read the full terms before claiming any bonus.

Most jilico bonuses are claimed directly through your account's Promotions or Bonus section. Some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code or manually opt in. To claim a bonus: log in to your jilico account, navigate to Promotions, select the offer you want, and follow the on-screen instructions. If a promo code is required, enter it in the designated field during the deposit process.

No. Bonus funds on jilico cannot be withdrawn until the associated wagering requirements have been fully met. This is standard practice across all regulated online gaming platforms. Your jilico account will clearly show your current bonus balance, the wagering requirement progress, and the deadline for completing the requirements. Once all conditions are satisfied, the bonus converts to real cash that can be withdrawn normally.

To activate self-exclusion on jilico, go to Account Settings and select the Responsible Gaming tab, then choose Self-Exclusion and your preferred duration. Alternatively, contact our 24/7 support team and we will process your self-exclusion request immediately — no questions asked. During self-exclusion, your account will be suspended, all promotional communications will stop, and you will not be able to log in or place bets. Self-exclusion cannot be reversed before the chosen period ends. Gambling is addictive. Know when to stop.

The minimum age to play on jilico is 21 years old, as required by Philippine gaming law. jilico enforces this through mandatory age verification during registration and the KYC process. Players must submit a valid government-issued ID confirming their date of birth. Any account found to belong to a person under 21 will be immediately closed. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.

If you or someone you know is struggling with problem gambling, help is available. jilico's support team can assist you in activating self-exclusion or account closure at any time. For professional counselling and support, PAGCOR operates responsible gaming programmes and helplines for Filipino players. You can also reach out to mental health organisations in the Philippines for confidential support. Remember: gambling is addictive. Know when to stop. There is no shame in asking for help — it is the right thing to do. Visit our Responsible Gaming page for more information and resources.