jilico Privacy Policy Data Protection Your Security

1.Introduction

jilico ("jilico," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access or use the jilico online gaming platform, website, and associated services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how jilico collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission ("NPC"). By registering a jilico account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with jilico's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you do not agree with this Policy, you must not use the jilico Platform.

2.Personal Data We Collect

jilico collects personal data that is necessary, adequate, and not excessive in relation to the purposes for which it is processed. The categories of personal data we collect include:

jilico does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by applicable law or regulation (for example, problem gambling self-declaration).

3.How We Use Your Personal Data

jilico processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and administer your jilico player account, including processing your jilico login credentials and account settings.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and to maintain accurate financial records.
• Identity Verification & KYC: To verify your identity, age (21+), and source of funds in compliance with PAGCOR requirements and Philippine anti-money laundering laws.
• Regulatory Compliance: To comply with obligations under the DPA, PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the jilico Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via jilico's 24/7 support channels.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of gambling-related harm.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the jilico Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and updates about jilico — but only where you have given your explicit consent to receive such communications. You may opt out at any time.
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the jilico Platform.

4.Legal Basis for Processing

jilico processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jilico (i.e., the Terms and Conditions), including operating your account and processing transactions.
• Legal Obligation: Processing is necessary to comply with jilico's legal obligations under Philippine law, including PAGCOR licensing requirements, AMLA obligations, and NPC directives.
• Legitimate Interests: Processing is necessary for jilico's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain non-essential cookies, jilico relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5.Data Sharing & Disclosure

jilico does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, and Philippine banking partners, for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age-verification service providers engaged by jilico to assist with regulatory compliance.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other Philippine government bodies, where required by law or regulation.
• Law Enforcement: Philippine law enforcement agencies, where jilico is legally required or permitted to disclose information in connection with the investigation of criminal activity.
• Technology Service Providers: Cloud hosting, cybersecurity, analytics, and customer support platform providers engaged by jilico under strict data processing agreements that require them to protect your data.
• Professional Advisers: Lawyers, auditors, and accountants engaged by jilico, subject to professional confidentiality obligations.

All third parties with whom jilico shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the specified purpose and in accordance with jilico's instructions.

6.Cookies & Tracking Technologies

jilico uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform to enhance your experience, maintain your session, and gather analytics data. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including maintaining your jilico login session and security tokens. These cannot be disabled.
• Performance & Analytics Cookies: Used to collect aggregated, anonymised data about how players use the jilico Platform, helping us identify areas for improvement.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotional content about jilico. These are only set with your prior consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jilico Platform. For more information, refer to the cookie settings panel available on the Platform.

7.Data Retention

jilico retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your jilico account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC & Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Retained for up to three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, jilico will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8.Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilico:

• Right to Be Informed: The right to be informed of how your personal data is being processed, as set out in this Policy.
• Right of Access: The right to request a copy of the personal data jilico holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data, subject to jilico's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data on grounds of legitimate interests or for direct marketing purposes.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact jilico's Data Protection Officer at [email protected]. jilico will respond to all verified requests within thirty (30) days, or such other period as permitted by applicable law.

9.Data Security

jilico implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the jilico Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of jilico's systems.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised jilico login.
• Incident response procedures to detect, report, and address personal data breaches in accordance with NPC notification requirements.

While jilico takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jilico login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10.Children's Privacy

The jilico Platform is strictly intended for persons aged 21 years and above. jilico does not knowingly collect or process personal data of individuals under the age of 21. If jilico becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the jilico Platform or provided us with personal data without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

11.Cross-Border Data Transfers

jilico primarily stores and processes your personal data within the Philippines. In certain circumstances, your personal data may be transferred to, stored in, or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud-detection partners.

Where such transfers occur, jilico ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy determinations, or other legally recognised transfer mechanisms.

By using the jilico Platform, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject always to the protections described above.

12.Updates to This Policy

jilico reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes, we will post the updated Policy on the jilico Platform and update the "Last Updated" date at the top of this page. Where required by law, we will notify you directly via your registered email address.

Your continued use of the jilico Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how jilico protects your personal data.

13.Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilico's handling of your personal data, please contact our Data Protection Officer (DPO):

jilico Data Protection Officer
Email: [email protected]

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that jilico has not handled your personal data in accordance with the Data Privacy Act of 2012. The NPC can be reached through its official government channels.